Shipping Policy
KOLAB offers free standard shipping to the following countries:
North America:
- United States (excluding remote areas, see "Remote Areas in the USA" below)
- Canada
Europe:
- United Kingdom
- France
- Germany
- Netherlands
- Denmark
- Finland
- Switzerland
- Sweden
- Austria
- Belgium
- Italy
- Spain
- Ireland
Oceania:
- Australia
- New Zealand
Asia:
- Singapore
- China
- Hong Kong SAR
- Macao SAR
- Taiwan
For all other countries not listed above, shipping fees will be calculated at checkout based on your location.
Duties & Taxes
Orders shipped to all the countries listed above are sent DDP (Delivered Duties Paid), which means duties and taxes are included at checkout. You won't face any additional charges upon delivery.
Shipping Times
Once you've made a purchase, your order will be packed and shipped within 1-3 business days. After dispatch, delivery timeframes are as follows:
Standard Shipping (Free):
- United States (contiguous 48 states): 6-15 business days
- Canada: 8-17 business days
- European Countries: 6-12 business days
- Australia: 5-12 business days
- New Zealand: 6-12 business days
- Singapore: 6-9 business days
- Hong Kong/Macao/Taiwan: 3-8 business days
Express Shipping (Additional fee applies):
- United States (contiguous 48 states): 3-7 business days - $32 USD
- Canada: 4-8 business days - $32 USD
- European Countries: 4-8 business days - $32 USD
- Australia: 4-8 business days - $19 USD
- New Zealand: 4-8 business days - $32 USD
- Singapore: 2-6 business days - $19 USD
-
Hong Kong/Macao/Taiwan: 2-6 business days - $19 USD
While most deliveries arrive within the standard timeframes, occasional carrier delays, customs processing, or other factors may extend delivery times. Total delivery time includes both processing (1-3 business days) and shipping time.
Remote Areas in the USA
While we offer free shipping to most locations in the United States, a $25 shipping fee will apply to orders with shipping addresses in the following remote areas:
- Alaska
- Hawaii
- America Samoa
- Micronesia
- Guam
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Please note that express shipping is not available for remote areas in the USA.
If you have any questions regarding our shipping policy, please get in touch with us by emailing support@kolabcollection.com. We are here to help!