FAQs
Having trouble with the tracking number?
Order Changes and Cancellations
How do I access My Order information?
How can I track my order?
What if my order has been returned to the sender?
What if my order is lost?
Do you offer free shipping?
How long do orders usually take to ship?
Which countries does KOLAB ship to?
Duties and taxes
What kind of packaging do you use?
Are accessories eligible for return?
Are returns free?
How do I return a product?
May I make an exchange?
Can I make a return?
Can the KOLAB Info Tag be removed?
What is the KOLAB Info Tag?
How do I use the KOLAB Info Tag to access my garment's information?
Is there a difference between the KOLAB Info Tag and the NFC-enabled label?
How do I create an account?
How do I unsubscribe from email marketing?
How do I update my password?
How do I update my personal details in my account?
I can’t log in to my account
How can I contact KOLAB?
Influencer inquiries
Press inquiries