KOLAB offers free shipping to the following countries:
North America:
United States (excluding remote areas. Visit our Shipping policy page to see full list of remote areas)
Canada

Europe:
United Kingdom
France
Germany
Netherlands
Denmark
Finland
Luxembourg
Switzerland
Sweden
Austria
Belgium
Italy
Spain
Ireland

Oceania:
Australia
New Zealand 

Asia:
Singapore
China
Hong Kong SAR
Macao SAR
Taiwan

Once you've made a purchase, your order will be packed and shipped within 1-3 business days. After dispatch, you can expect your package to arrive within 2-14 business days, depending on your exact location. So in total, your package could take a total of 3-17 business days to arrive.

Orders shipped to all the countries listed above are sent DDP (Delivered Duties Paid), which means duties and taxes are included at checkout. You won't face any additional charges upon delivery.

Our recycled paper packaging, from the type of paper to the ink used, adheres to globally recognized green printing standards.

Our dustproof garment bags utilize 100% recyclable materials to minimize waste.

Email us at support@kolabcollection.com and we kickstart the return process. Please tell us:
- Your name
- Email address associated with your order
- The relevant order number

It depends! If you are located in the USA (and not in remote areas) then returns are free.

If you are located outside of the USA, returns are free only if we made a mistake or the product is faulty. Otherwise, if you have simply changed your mind then you will need to pay for return shipping.

Please email us atsupport@kolabcollection.comto kickstart the return process.

While we do not offer direct exchanges, you can place a new order on the product you want and make a return of the original product.

We regard accessories as hygiene products, so they arenoteligible for return.

Rest of World: How do I return a product if I am eligible for free returns?
For returns caused by us (faulty or wrong product), we will cover the return shipping costs so it's free for you to return. Follow the steps below to process a free return:
1. Please emailsupport@kolabcollection.comto obtain the return address.
2. Please organize your return shipping to the address provided. You will pay the return shipping cost initially, so please keep your receipt and email that to us.
3. Once we receive the returned items, a refund for both the return shipping cost and the product will be processed within 3 working days.

Rest of World: How do I return a product if I changed my mind?
You will need to arrange for your own return shipping. Ensure the item is in the same condition as you received with labels and tags still attached to be eligible for a refund on the product. To kickstart the return process and to get the return shipping address, please email us atsupport@kolabcollection.com.

USA: How do I return a product if I am located in Alaska, Hawaii, or Remote territoties of the USA?
Ensure the item is in the same condition as you received with labels and tags still attached to be eligible for a refund on the product. You will need to arrange for your own return shipping. To kickstart the return process and to get the return shipping address, please email us atsupport@kolabcollection.com.

Once an order has been placed it cannot be changed. You may request to cancel within 1-2 business days by emailing support@kolabcollection.com, but it is not guaranteed once packing/shipping begins.

Please note the following information regarding processing order cancellations:
- During high volume periods, cancellations may not be possible.
- Product changes or address updates can be requested but are not guaranteed. Please double-check the order details before submitting.

Approved cancellations are refunded within 1-2 business days before submitting.

Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.

Once you receive your tracking email please allow 24 hours for carrier updates to occur. Reach out to support@kolabcollection.com for further assistance.

If your package has been returned to our warehouse, please contact us at support@kolabcollection.com for further assistance.

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to support@kolabcollection.com with the following details so we can be of assistance:
- Your name
- Email address associated with your order
- The relevant order number

After marking a purchase, you will receive a confirmation email with all your order details.

You can also click here to log into your account and access your order details.

Click here to create an account.

We suggest making an account to keep all orders together for easy tracking. Using the same email for multiple purchases allows system storage under one profile.

Forgot your password? Click 'forgot password' on the login page and follow the prompts.

Still can't log in? You can contact us here, or contact us by emailing support@kolabcollection.com so we can help. Please provide the following details:
- Your email address
- Name
- Any order number associated with the account, if possible

We're happy to help retrieve account access with those details. Please reach out so you can sign back in smoothly!

To update your info, click here to log in into your account.

Click the "Account Details" tab to update your password by following the prompts.

To update your info, click here to login into your account.

How to update your personal details:
Click the "Account Details" tab to see and update your personal details and password associated to the account.

How to update your shipping address:
Click "Addresses" then "edit" to change shipping address.

Note - Updating details will not alter order addresses mid-shipment.

To unsubscribe from marketing emails, simply click the ‘unsubscribe’ button at the bottom of emails. This will allow you to update your email preferences and remove your email from our list.

If you’re unable to find this, please contact us by emailing support@kolabcollection.com. Please provide us with your name and email address and we’ll remove you from our list.

The KOLAB Info Tag refers to the NFC-enabled label discreetly sewn into every KOLAB garment allowing access to product details via phone tap. Click here to discover more about the KOLAB Info Tag.

We do not recommend removing the KOLAB Info Tag as it provides product insights and future sustainability capabilities - so please keep it as is on the garment!

1. Locate your KOLAB Info Tag by finding the label with an NFC icon sewn onto the inside of your garments.
2. With your phone unlocked, tap the back camera area on the KOLAB Info Tag.
3. Follow on-screen prompts to access garment Digital Product Passport information.

No, the KOLAB Info Tag and NFC-enabled label refer to the same integrated innovation.

Please contact us by clicking here and submitting our contact form, or by emailing support@kolabcollection.com.

Thanks for your interest in collaborating with KOLAB!

Please contact us by emailing support@kolabcollection.com outlining your portfolio, social pages, and reach.

Due to the high volume of requests we receive, we are unable to answer all queries. If we are able to collaborate, we will be in touch with you directly.

Please contact us by emailing support@kolabcollection.com.